confidentiality, security and privacy

Ensuring your document security and confidentiality is our top priority.


Having partnered with numerous organisations in the legal and government sectors, we understand the importance of confidentiality. By ensuring that our team follows best practice guidelines, which include criminal conviction checks and regular audits on our team, we are confident in our ability to keep your documents private and confidential.

Some of the key features of our strict internal policies are highlighted below.

computer and electronic security

  • Strong user passwords and protocols on all computers, networks and logins
  • Vigilant maintenance of firewall, antivirus and internet security software
  • Independent regular certification of internal IT policy compliance
  • Multiple file and message encryption options available - including email, document and audio file encryption/password methods
  • Secure dropbox on our website for file transfer purposes complies with international business and government security standard (see Hightail’s security overview here)
  • Email safety awareness and use of auto rules where possible
  • Dedicated company email addresses for staff and regular clients

information and document security

  • Electronic documents and emails deleted regularly
  • Our office premises are locked and alarmed when unattended
  • Individual client agreements or undertakings where appropriate or required
  • Internal protocols for all staff
  • Use of headphones only when undertaking audio transcription
  • Onsite shredding
  • Prompt return of material and information to client where required
  • Compliance with Privacy Act provisions



staff security

  • All staff have clean criminal records and are thoroughly background checked
  • Controlled access to information
  • Monthly checklists to ensure adherence to internal policies
  • Comprehensive security and confidentiality provisions in contracts
  • Safe computing and threat awareness policies

privacy policy

WriteTalkType Limited is committed to complying with the provisions of the Privacy Act 1993 which relate to the collection, storage, usage and disclosure of personal and confidential information.

WriteTalkType Limited does collect information for the purpose of evaluating how people are using the website in order to improve the value of the website and the information available on it. We do not sell, rent, loan, trade or lease any personal information collected by our website or held in our client database.

Please contact us if you have any questions or would like to view our full privacy policy.

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